RETURN POLICY/ WARRANTY
- You have three days from receipt of product to report breakage or errors in shipping
- If you are not completely satisfied with your purchase simply return the item, within 30 days of receipt.
- The item must be in its original packaging and include all documentation.
- We will only accept products for refund or exchange within a 30 day period after you receive it.
- We are not responsible for items that arrive to us broken or are lost in transit. We recommend using a carrier that will insure the products you are returning.
- We are not responsible for the cost of returning an item for exchange or refund.
- We do not warranty against traumatic breakage of Chemex products.
- We do not offer exchanges or refunds on items not bought directly from Chemex Corp. Please contact the store which the products were originally purchased from for assistance with these transactions.
If there are any problems with your order or you did not receive all of your items, please fill out the Return & Exchange Request form here: Return & Exchange Request
Application of Warranty: CHEMEX is a professional brand, and as such, any CHEMEX guarantee / warranty coverage is only applicable with valid proof of purchase from an Authorized CHEMEX seller. The CHEMEX warranty WILL NOT apply to products purchased on Amazon.com without valid proof of purchase from our Chemex Coffeemakers seller account only. We have not authorized any other sellers of our products on the Amazon platform. For products purchased through our Chemex Coffeemakers account, please contact our team through Amazon to initiate a replacement or return.
